Processing Your Orders within SCOTSY

Processing Your Orders within SCOTSY

Outline

When you receive a shopping cart order for one of your art products, the SCOTSY website will automatically send you and Admin, an email titled "New Store Order". This will be to your SCOTSY artist vendor email address.

Order Processing - STEP 1:

Click on the Order Number link, (Order #2643....) in the yellow outline box above, and log in to your Scotsy Vendor account if required to go to the order directly. 

Alternatively, login to your Artist Vendor Dashboard > Orders Tab. You will see a screen similar to this:

Click on the 'View Details' eye icon in the Actions column. (See yellow box above with magnified icon). The following 'Order image' screen is shown:

Order Processing - STEP 2:

Download the Packing Slip by clicking the "Download Packing Slip" (button top right with the "P" and indicated by red magnified boxes, in the above image).

Print off the slip with the order details for your reference and to use with the dispatch of your item.

Then:

Order Processing - STEP 3:

Package your sold item and prepare your order for posting/courier dispatch as required and,  dispatch to your customer.

Order Processing - STEP 4:

Mark item(s) as shipped and provide tracking info by selecting the blue truck icon under Shipping Tracking (Again, refer to the above 'Order image'). 

Click on the truck icon, complete the entry details requested, and press SUBMIT.

Order Processing - STEP 5:

Change Order Status to 'Completed'- see details below:

(An important final step required to enable SCOTSY admin to process your payment).

Once your order has been received by your customer as per your tracking notification and checks, etc., your order can be considered; all done! 
It can therefore now have the 'Order Status' box update to 'Completed'. Please refer to the Orders update screenshot immediately above.

Press the UPDATE button to process, and notification emails will be sent to you, to the admin and to the customer.

NOTE: A completed order Status can be changed back to the original, initial order 'processing' status if required (say for example customer finds an error or whatever).

Step 5 alternative method - "changing from 'Processing' to 'Completed' - Alternative":

(This is prior to clicking the 'eye' to view the order).

Click the 'Actions tick icon' marked with the yellow box surround, to quickly change status from processing (purple box) to 'completed'.

IMPORTANT

Completed status is essential before you can withdraw your earnings. Refer to the Withdrawal article link below:

Withdrawal Procedure